Frequently asked questions
Normally an installation can be done within a few days, but at times due to heavy demand or due to some emergency
situation may need to be scheduled up to 14 days later or more.
A standard installation, which includes providing a router, receiver, power supply units, and up to 15 meters of cabling
with a 24 month permanency agreement would cost just 1€!
For a 12 month permanency agreement, the Standard Installation would cost 49.00€
A standard installation for people wanting a PAY AS YOU CONTRACT (PAYG) or No fixed Term contract would cost 109.00€
If the installation requires more than 15 meters of cabling, or the customer choses to upgrade from the Standard router
there are additional costs for the equipment, materials supplied and the engineers labour. These prices change over
time, but the customer can be advised of these at any time by either talking with the Help Desk or writing to
Normal office hours are Monday – Friday 9:15 until 17:00 hours, excluding Bank Holidays and Fiestas.
The office can be reached on (0034) – 922-735-321 or by e-mail: for information on email@example.com or for technical
support on firstname.lastname@example.org.
Payment for any of your FibreSpeed services can;-
- Be Direct Debit month from your bank account.
- be made over the phone talking directly with the Help Desk on 922-735-321 or contact our exclusive agent
(Tenerife Insurance Services SL) on 922-735-672 during normal office hours,
- or a payment can be made into the FibreSpeed clients’ account (IBAN: ES49 2100 1522 1602 0031 7148), making
sure to put your customer reference number or NIE/DNI and name as a reference on the payment
- or by cash at the office which is open Monday – Friday 9:15 until 17:00 hours, excluding Bank Holidays & Fiestas
Your payments for the FibreSpeed services are due on the same day of each month and will start from the day the
services were installed and switched on.
Yes. Simply call our Help Desk on 922-735-321 or contact our exclusive agent (Tenerife Insurance Services SL) on 922-735-
672 during normal office hours and it can be changed immediately.
Call the Help Desk on 922-735-321 or contact our exclusive agent (Tenerife Insurance Services SL) on 922-735-672 during
normal office hours and it can be changed immediately.
Wi-fi (“wireless fidelity”) is a radio communication technology that permits creation of local broadband wireless networks
(6 to 25 Mb/s).The range of wireless networks is 20 to 50 metres indoors and up to about 100 metres outdoors.
Computers, printers, phones, game consoles, etc. which feature the Wi-fi function are all equipped with a radio wave
transmitter/ receiver or ‘transceiver’ at very low power, which today is always below 0.1 watt. Wi-fi is mainly used for
high-speed access to the internet. Devices with the Wi-fi function are connected wirelessly to a box or a terminal in public
places: train stations, restaurants, gardens, airports, etc.
Modern Wi-Fi technology includes several norms and several frequency bands. The 2 frequency bands authorised for Wi-
Fi are 2.4 GHz and 5 GHz and the most widely used norms offer speeds of 11 or 54 Mbit/sec.
All the FibreSpeed routers transmit on both the 2.4 Ghz and 5 Ghz frequencies.
The World Health Organisation (WHO) the UK Agency for Health Protection (Health Protection Agency and Health
Canada) indicate that, given the very low exposure levels and research results obtained to date, there is no convincing
scientific evidence of possible adverse health effects of wireless networks – which include Wi-fi networks.
Regarding EMF radiated by base stations, international expertise agrees that with the current state of scientific
knowledge, and given the low levels of exposure to electromagnetic fields around base stations, the assumption of a
health risk for people living near these stations has been rejected by all independent health committees
A mobile network is composed of a web of base stations, each covering a delimited area (cell) and routing
communications in the form of radio waves to and from users’ terminals
Mobile communications follow the general principle of telephony: connecting two remote users through the network
equipment of an operator responsible for managing the service. But unlike fixed phones, in the mobile network, it is not
copper wires or fibre optics but radio transmissions that provide the final link. A user’s mobile telephone communicates
through the air with an base station antenna, which in turn links to the central exchange of the operator – a
computer. This routes the communication to the corresponding party on the fixed network or via other base stations.
To communicate, a mobile user must be within range of base stations. This has a limited range, and covers only a small
area around it called the “cell” (hence the alternative name of “cellular networks” often used for mobile networks). Tocover maximum territory, and ensure that users are always able to call, operators deploy thousands of cells, each
equipped with antennas, ensuring that their cells overlap and thus never lose the current location of the users.
Cell size depends on many factors such as the type of base stations used, terrain (plains, mountains, valleys, and so on),
location of installation (rural or urban areas), and population density. Cell size is also limited by the range of the mobile
phone, which must be able to make the return link.
And, importantly, base stations have a limited transmission capacity, and can only handle a certain number of
simultaneous calls. This is the reason why, in urban areas, where the population density is high and there is a significant
number of communications, cells tend to be numerous and small – hundreds or even only tens of metres apart. In rural
areas, where the population density is much lower, the cell size is much larger, sometimes up to several kilometres but
rarely exceeding more than ten kilometres.
It is important to emphasise that reducing the power of the signal emitted by base stations in turn reduces the coverage
of the cells. Improving the network’s ability to carry voice calls or data traffic thus necessarily involves increasing the
number of base stations.
2G Constituting one of the first digital mobile systems, 2G is the second generation of mobile phone technology. The main
2G standards are GSM, IS-95 which is used mainly in the Americas, and PDC which is used exclusively in Japan.
3G 3G refers to the third generation of mobile phone standards, mainly represented by the UMTS and CDMA2000
standards. It consists of digital mobile voice and data systems supporting broadband data services, and allows more
efficient and faster outputs than the previous generation.
4G Fourth generation of mobile phone standards, it marks the advent of “mobile broadband”, much superior to 3G. The
current 4G standard is Long Term Evolution (LTE) and LTE-Advanced.
amplitude Amplitude describes the size of a wave, namely the maximum (minimum) value that it can reach.
antenna A radio antenna is a device used to transmit or receive electromagnetic waves.
bluetooth Short-range radio technology making it possible to connect multiple types of wireless device.
cell Maps out a geographic area covered by a base station. The cell size can range from a few tens of metres to tens of
electromagnetic field Of natural or artificial origin, electromagnetic fields appear when electric charges move. They result
from the combination of two waves, one magnetic and the other electric, which propagate at the speed of light.
Electromagnetic waves are used in particular to transmit and receive signals from mobile phones and their base stations.
coverage Territory over which a specific mobile network is available.
SAR The index of specific absorption rate (SAR) which quantifies the level of exposure of the human body to radio waves
locally or globally. For a mobile phone, it quantifies the maximum exposure level when the unit is placed against the ear
and working at maximum power. It is measured in W/kg.
deployment Action to extend a wireless network.
dosimetry Determination, by calculation or measurement, of exposure to radio waves.
epidemiology Study of the frequency, geographical distribution and conditions of appearance of disease.
exposure Term used to describe the total quantity of energy of an electromagnetic field received in a location. See also
femtocell A femtocell is a low-power access point to mobile networks intended to provide limited radio coverage and
often dedicated to residential or business use.
frequency Number of identical waves (oscillations or vibrations) in a given unit of time. The unit of frequency is the hertz.
GSM The second-generation standard (2G) the best known and most widespread in the world for mobile phone systems.
GSM stands for “Global System for Mobile communications”.
handover The transfer of information (communication, localisation, etc.) of a mobile from one cell to another.
hertz The frequency unit used internationally, equal to one period per second. Its symbol is Hz.
wavelength The wavelength is the distance travelled by a wave in the time between two successive peaks.
LTE LTE or “Long Term Evolution” is a fourth-generation standard (4G) defined by the 3rd Generation Partnership Project
radio wave A radio wave is an electromagnetic wave whose frequency is conventionally between 9 kHz and 300 GHz.
WHO The World Health Organization is an agency of the United Nations (UN) specialised in public health issues.
radio frequency See radio wave.
ionising radiation Ionizing radiation is a wave that is sufficiently energetic to break atoms or molecules (ionisation): UV, X
rays, gamma rays.
non-ionising radiation Non-ionising radiation does not carry sufficient electromagnetic energy to cause ionisation. Such
radiation includes microwaves, radio waves, infrared waves or visible light.
electromagnetic spectrum Refers to the range of wavelengths for electromagnetic waves – from the longest to the
shortest. The lowest part of the spectrum with significant wave lengths is non-ionising, while the upper part of the
spectrum with very short wave lengths is ionising (X-rays, gamma rays).
base station A radio transmitter and receiver equipments with antenna used to transmit and receive voice and data to
and from mobile phones in a given cell. An equivalent term is relay antenna.
Handoff See “handover”.
UMTS UMTS or “Universal Mobile Telecommunications System” is one of the standards corresponding to 3rd generation
limit value Level of maximum permitted exposure to radio waves expressed in W/kg.
Wi-Fi Wireless technology to connect several devices to each other through an access point to internet.